Billing Transparency
Refund & Cancellation Policy
Guidelines for HitPay payment settlements, credit adjustments, and subscription cancellations • Effective September 18, 2026.
1. Overview of Digital SaaS Services
Tapaubot (operated by WEBKREATIONS.COM) delivers digital cloud automation software and credit-based marketplace services. Because credits and automated subscription passes provide immediate platform access and computational dispatch capability upon activation via HitPay, this policy outlines the conditions under which refunds or credit adjustments are granted.
2. Failed Delivery Protection (Automatic Guarantee)
We operate an automatic merchant protection guarantee:
- No Charge on Delivery Failure: If an order fails to deliver due to stock depletion or system error, your balance will NOT be deducted.
- Audit Reconciliation: If a merchant believes credits were erroneously deducted due to an API timeout or marketplace cancellation, our administrators will review the immutable Credit Audit Log and manually restore the affected credits within 24 business hours.
3. Pay-As-You-Go Credit Packs (Never Expire)
Credits purchased via our standard Top-Up packages (Starter, Growth, Pro) never expire and remain in your merchant vault until consumed. Due to the digital nature of instant credit allocation:
- Partially used credit packs are non-refundable.
- If an accidental double payment occurs through HitPay or online banking gateway glitches, merchants may request a full refund of the duplicate transaction within 7 days of the transaction date, provided the duplicate credits have not been spent.
4. Unlimited Subscription Passes & Unused Rollovers
For merchants subscribing to our Monthly Pass or Quarterly Pass:
- Rollover Benefit: Any unspent credits at the end of a billing cycle are never lost—they automatically rollover into your general balance when you renew or top up.
- Cancellation: Subscription passes do not perform hidden auto-debits without explicit consent. When your active pass duration expires (30 or 90 days), your account smoothly transitions back to standard Pay-As-You-Go credit consumption without penalty or downtime.
5. Refund Request Procedure
To submit a refund or transaction reconciliation request, please send an email with the following details to [email protected]:
- Registered Merchant Email Address;
- HitPay Transaction Reference Number (e.g.
TP-xxxx...);
- Date and Amount of payment;
- Detailed reason for the dispute or refund claim.
Approved refunds will be processed back to the original payment method (FPX account, eWallet, or card) via HitPay within 5 to 10 business days depending on bank clearance timelines.